Frequently Asked Questions

About Batana

Batana Oil is a natural hair treatment that strengthens, nourishes, and promotes healthy hair growth, repairing dryness and split ends.

Yes, Batana products work for all hair types and are especially effective for dry or damaged hair.

Use 2-3 times a week, adjusting frequency based on your hair's needs for best results.

Yes, they contain natural, ethically sourced ingredients without harmful chemicals.

About Batyor

Batyor specializes in cosmetic product development, manufacturing, packaging, and quality testing.

Batyor is headquartered in Irving, Texas, USA.

Founded in 2020, Batyor has over 25 years of experience in the cosmetics industry.

Batyor adheres to cruelty-free policies; specific products may have certifications.

Shipping (7 Days)

Standard shipping delivers within 7 days for most locations; expedited options may be available.

Yes, you receive a tracking number once your order ships.

Yes, but delivery times may vary by country and customs.

Returns Policy

Returns require compliance with the return policy; customers pay return shipping and must provide tracking.

Returns must be requested within 14 to 30 days of delivery, per policy.

Items must be unused, in original packaging, and resalable.

Refunds

Refunds are processed within 7–10 business days after return inspection.

Refunds depend on product condition and return policy compliance.

Secure Payments (USA)

We accept PayPal and major credit/debit cards (Visa, MasterCard, AmEx) in the USA.

All transactions are secured with SSL encryption and processed via trusted gateways.

Yes, guest checkout via PayPal allows card payments without a PayPal account.

No additional fees are charged by the merchant for these payment methods.